Privacy
What we collect, why, and your choices.
Draft for legal review — not the final privacy policy.
What we collect
- Your email, so you can come back to your results. No password.
- Your car photos and details, your answers about the accident, and any estimate or policy you upload.
- If you settle with the other driver: their first name, the name and email they sign with, and a one-way fingerprint of the phone they confirmed. We don't keep phone numbers.
Why
- To estimate your repair, give you an Ontario verdict, get shop quotes you ask for, and run a private settlement if you choose one.
- We only send you partner offers if you ticked the box for it. That box is never pre-ticked.
Who sees it
- TrueClaim analyses your photos to produce the estimate.
- Repair shops see your car, photos and estimate only if you pick them. Never your name, email, phone or plate.
- Stripe handles all payments and holds settlement money. We never see card details.
- Advertisers get nothing about you — only total views and clicks.
Where and how it's protected
- Your files are kept in private storage.
- Photos have their location data removed. Files open only through private links that expire after 5 minutes.
- Every access by shops or our staff is recorded.
Your choices
- Download all your data or delete your account at any time from Account. Deleting removes your cases and every stored file.
- Unsubscribe from offers at any time.